Quality Assurance Manager

The Quality Assurance Review Manager plays a key role in embedding quality and compliance into daily operations. As a strategic partner to the business, this role leads quality assurance reviews to ensure adherence to internal policies, regulatory requirements, and industry best practices. The manager drives continuous improvement by identifying systemic issues, promoting accountability, and supporting operational excellence.

Key Responsibilities

• Plan, execute, and report on quality assurance reviews across the Direct Lending branch network
• Apply standardized QA procedures and tools to ensure consistency and rigor
• Advise business leaders on quality trends, control gaps, and improvement opportunities
• Analyze review findings and performance data to identify root causes and systemic risks
• Monitor compliance with internal controls, procedures, and regulatory obligations
• Collaborate with Risk, Compliance, Audit,...