Quality Assurance Specialist

Role Overview

As QA for Risebird, you will ensure that our interview processes, interviewer behaviour, scheduling workflows, and feedback loops meet the highest standards. You’ll be responsible for monitoring sessions, detecting issues (technical, behavioural, process-related), collaborating across teams (operations, product, support), and continuously improving quality and reliability of our service.

Key Responsibilities

• Define and implement quality assurance processes for interview sessions — including system checks, interviewer eligibility & onboarding audits, behavior monitoring, and session feedback tracking.
• Monitor live or recorded interview sessions (as per compliance) to assess interviewer performance, adherence to standards (on time, professionalism, structure), and candidate satisfaction.
• Develop checklists, guidelines, and best practices for interviewers — covering conduct, communication, punctuality, technical readiness (for t...