Job Description

Key Responsibilities



  • Conduct Quality Assurance evaluations to assess and maintain service standards

  • Act as a Subject-Matter Expert (SME) to support Operations and Training teams

  • Monitor new-hire performance to ensure smooth integration and ramp-up


Qualifications



  • At least a Bachelor’s/College Degree in any field

  • Experience in training facilitation and quality monitoring in a BPO setting is an advantage

  • Strong analytical, coaching, and mentoring skills

  • Ability to assess performance trends and recommend actionable insights

  • Excellent communication and presentation skills

  • Comfortable working in a fast-paced, night-shift environment

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