Quality Assurance Specialist

Key Responsibilities

• Participate in all aspects of the QA job function, e.g. processing of Complaints, Quarantine, Recovery, Customer Recovery and Advisories (QRRs), change notifications, customer surveys, quality certificates, internal audits, SalesLogix tickets, generation of supplier and team metrics, etc.
• Process the download and distribution of Complaints daily. Identify those Complaints requiring escalation.
• Work with customer service to fully document the customer's allegation and facilitate the return of product to be evaluated.
• Coordinate investigations with suppliers, and communicate root cause and corrective actions to customers. Coordinate investigation of quality issues with customers and suppliers.
• Review, approve and communicate root cause and corrective action to stakeholders.
• Facilitate the quarantine, recovery and disposition of products including those that may be sensitive in nature for regulatory or l...