Quality Assurance Specialist

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The Quality Assurance Specialist will be required to work On-Site in Barranquilla, Medellín or Bogotá.

JOB SUMMARY:

The Quality Assurance Specialist ensures employees strictly follow customer procedures, proactively analyzes performance data, conducts audits, and provides actionable insights to enhance service delivery and drive continuous improvement within the organization.

RESPONSIBILITIES:

• Conduct monthly planning sessions with QA Leadership to set business objectives.
• Monitor daily employee performance through KPI dashboards.
• Identify trends, share insights, and propose data-driven improvement strategies.
• Participate in calibration sessions and internal/external meetings.
• Maintain updated quality documentation (Flowcharts, SOPs, JDs).
• Identify training needs and collaborate with the training tea...