Quality Assurance Supervisor

KNOWLEDGE, SKILLS, & ABILITIES

• Willing to be trained
• Can prepare reports.
• Can work with a team with minimum amount of supervision.
• Has the ability to multi-task as needed.
• Driven to attain continuous improvement.
• With keen attention to details.
• Ability to make decisions on matters involving immediate problem solving within his/her area of control.

DUTIES AND RESPONSIBILITIES

• Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority.
• Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process and service knowledge.
• Ability to communicate both written and orally, accurately and effect...