Quality Auditing Manager | BPO Operations

Overview

Accenture in the Philippines is currently looking for talented individuals for our Quality Auditing Manager .

About the Role

We are looking for an experienced Quality Auditing Manager who will lead the end-to-end Quality, Training, and Policy (QTP) strategy across multiple sites and regions. This role is responsible for ensuring consistent delivery excellence, driving continuous improvement, and maintaining strong collaboration with both internal and client stakeholders.

Responsibilities

• Lead and manage the overall quality auditing operations to ensure delivery meets client and business expectations.
• Oversee the performance of the Quality, Training & Policy (QTP) teams across sites and regions.
• Develop, monitor, and implement quality standards, documentation strategies, and functional scorecards.
• Conduct quality audits and assessments, ensuring volume and quality targets are me...