Quality Auditing Senior Analyst

On-site - Makati 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

Disability Insurance, Health Insurance, Life Insurance, HMO

Employee Discount, Sleeping Quarters

Professional Development

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Vacation Leave

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• We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
• This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
• Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
• Develop and implement quality assurance strategies to enhance customer servi...