Quality Auditor

Job description

Role and Key
Responsibilities:

• Conduct Quality audits on Calls and share feedback with agents.

• Conduct compliance and Quality checks and ensure timely reporting.

• Drive continuous improvement - make recommendations and drive improvement.

• Strengthen Quality management processes/ framework to improve quality
delivery.

• Ensure data management for all deliverables and be accessible without any
delay.

• Participate in internal & external calibrations to ensure consistent
scoring & feedback delivery approach.

Contact Details

Name- Anushka Singh

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