Quality Coach

Job Title: Quality Coach

Shift Schedule: Full-Time, Onsite @ Office, 5:30 PM - 02:30 AM IST

Office Location: Kharadi, Pune, IN

Join Our Team at Unbound IA!

Job description:

Monitor calls and coach the BDRs for performance enhancement and call quality.

Conduct disposition analysis and build insights for coaching

Prepare TNA and provide insights for the Ops department

Conduct Need based trainings to enhance call quality

Ensure calibration of the Process standards and run activities to drive consistency

Audit call notes and Lead handover to deliver better quality

Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.

Prepare reports and manage data relevant to the program performance and Coaching plans.

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