Quality Control Assurance

The Optus Talent Acquisition team are taking a break for the holiday period from Saturday 20 December and we will return on Monday 5 January 2026. We will begin to review applications upon our return.

Optus is an Australian telecommunications company delivering more than 11 million services to our customers every day across mobile broadband and digital solutions.

Join our Quality Control team in the role of Quality Assurance Analyst. You’ll play a vital role in safeguarding compliance and improving customer experience in our customer service departments. Reporting to the Quality Assurance and Standards Manager you’ll be responsible for reviewing customer interactions and identifying compliance / business / customer experience gaps and providing actionable insights to uplift performance. If you’re diligent analytical and passionate about quality and compliance this is the opportunity for you.

What You’ll Do

• Auditing customer interactions acr...