Quality Control Officer (Outsource)

Description

Role: Quality Control Officer (Outsource)

Location: Dubai

Role Purpose:

• Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Responsible to deliver excellent service in accordance with agreed standards.
• Evaluate department activities and the internal control systems identify shortcomings and recommend suitable changes to management.

Key Accountabilities of the role

• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.
• Maintaining and p...