Job Description

Description

Role Overview

The Quality Control Officer will be responsible for ensuring adherence to organizational processes, maintaining portfolio quality, supporting collections, and conducting field audits. The role requires extensive fieldwork and close coordination with branch and operations teams.

Key Responsibilities

  • Conduct field-level quality checks on microfinance operations
  • Monitor and evaluate loan processes, documentation, and compliance standards
  • Support and review collections and recovery activities
  • Identify process gaps, risks, and deviations; report findings to management
  • Conduct customer and center visits to verify data accuracy
  • Ensure adherence to company policies and regulatory guidelines
  • Coordinate with branch teams to improve operational quality
  • Travel extensively within assigned locations for field audits and reviews

    • Eligibility & Qualifications

  • Graduate in any discipline
  • Minimum 1 year of experience in Microfinance
  • Proven experience in Quality Control and Collections
  • Strong understanding of field operations in microfinance
  • Willingness to perform extensive fieldwork
  • Valid driving license is mandatory

    • Skills & Competencies

  • Strong analytical and observation skills
  • Attention to detail and reporting accuracy
  • Good communication and interpersonal skills
  • Ability to work independently in field conditions
  • Integrity, accountability, and professionalism

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