Job Description

A leading customer experience provider in Metro Manila is seeking a Quality Supervisor to drive improvements in CSAT and quality metrics. The ideal candidate will have a strong background in customer metric analysis, excellent analytical abilities, and a BA/BS degree. Responsibilities include generating reports, collaborating with teams to identify issues, and developing actionable initiatives. Experience in a BPO setting is required, alongside leadership and team management skills. This position promises a dynamic work environment where you can contribute to operational excellence.
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