Quality & Data Excellence Manager, Final Mile

Title: Quality & Data Excellence Manager, Final Mile Operations

Location: Remote, Centrally located near 3PL Provider HUB

Reports To: VP, Final Mile Operations

Direct Reports: N/A

Description:

The Quality and Data Excellence Manager is responsible for driving operational excellence across Final Mile operations by leading quality improvement initiatives, ensuring data accuracy and reporting integrity, and maintaining strong compliance governance. This role plays a critical part in reducing returns and exchanges, improving delivery execution, and holding cross-functional partners and third-party providers accountable through actionable insights and disciplined processes.

Success in this role enables faster identification of trends, proactive issue resolution, and continuous improvement across the network. The role supports Final Mile Managers by reinforcing accountability to quality standards in both product handling and reverse ...