Job Description
Description We are looking for a Quality Engineer to join our team in San Antonio, Texas. In this role, you will play a key part in ensuring product reliability and customer satisfaction by managing warranty processes and driving quality improvement initiatives. You will collaborate with cross-functional teams to analyze failures, implement corrective actions, and contribute to the continuous enhancement of our products and processes.
Responsibilities:
• Administer warranty returns by conducting detailed failure analyses and utilizing investigative methods to evaluate returned parts.
• Update and manage customer warranty claims while delivering exceptional customer service.
• Support internal Quality and Engineering teams by providing technical assistance and educating users on product applications.
• Collaborate with accounting teams to ensure warranty credits are accurately applied to appropriate accounts.
• Address customer complaints and lead corrective acti...
Responsibilities:
• Administer warranty returns by conducting detailed failure analyses and utilizing investigative methods to evaluate returned parts.
• Update and manage customer warranty claims while delivering exceptional customer service.
• Support internal Quality and Engineering teams by providing technical assistance and educating users on product applications.
• Collaborate with accounting teams to ensure warranty credits are accurately applied to appropriate accounts.
• Address customer complaints and lead corrective acti...
Apply for this Position
Ready to join Robert Half Technology? Click the button below to submit your application.
Submit Application