Quality Lead (Complaints Handling)

Job Description

Quality Lead (Complaints Handling)

Locations: Basildon, Essex | Hybrid

Get To Know Us:

We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented lead with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment. This is a Quality role which focuses on complaint and incident investigation and root cause analysis.

This is both a strategic and hands-on role for a high-calibre professional who can operate with autonomy, accuracy, and influence. You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations.

SS&C is leading the way.  We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to impr...