Quality Management Lead

Role Description

- Complete ownership of quality management processes and initiatives across the organization;
decide and monitor delivery quality metrics to be tracked across the organization

- Accountable for maintaining account level quality requirements and collaborating with ADMs and PMs to drive delivery quality and issue resolution

- Collaborate with cross-functional teams to embed quality checks and continuous improvement actions throughout the delivery lifecycle

Key Responsibilities

Define and manage delivery quality framework across accounts

- Create and update quality management policies, templates, and review checklists for use by delivery teams

- Develop criteria and measurement methods for quality index and delivery quality score reporting

Track key quality metrics and drive corrective actions

- Monitor COQ/COPQ, CSAT trends, and del...