Quality Manager for Sales account / BPO

The Role:

Start:  asap

Your tasks:

• Supervise quality work groups of clients with multiple programs or lines of business, which can be across multiple sites/geos, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of workgroup(s) following the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports' performance as well as overall team-level performance
• Evaluate levels of process and staff effectiveness, and work with Business stakeholders to create and collaborate on the execution of improvement action plans
• Develop strong working relationships with key business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommend changes

Ideal Profile:

• Bachelor's or Master's Degree in a related fiel...