Quality Manager

Overview

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

• Generate regular CSAT and Quality reports by performing detailed root cause analysis to identify trends, patterns and key drivers of customer satisfaction and dissatisfaction. – can be applicable to any critical client metric needing further support through insights and analysis.

• Collaborate with the operations team to identify recurring issues and process bottlenecks that affect quality and customer satisfaction.

• Convert analysis to insights and connect these to relevant operational, process, product & people opportunities.

• Develop improve...