Quality Manager - Penang

Qualifications

Requirements:

• Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams.
• 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors, etc.).
• Proven track record of collaborating with cross-functional groups to produce results.
• Demonstrated ability to perform well in a rapidly changing and extremely global team.
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required; a plus.
• Excellent communication skills.
• Strong critical thinking and exceptional problem-solving skills.
• Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.
• Passion for our mission of ensu...