Quality Manager

We are seeking a Quality Assurance Manager who will uphold, strengthen, and continuously enhance the quality and compliance framework of Manulife/John Hancock’s Insurance Operations. In this role, you will directly influence customer experience excellence by ensuring operational consistency, process reliability, and regulatory compliance across our servicing teams. This opportunity allows you to lead a high‑performing quality team, drive sustainable process improvements, and contribute to our mission of delivering exceptional customer experiences. You will grow your leadership capability while enabling teams to perform at their very best.



**Position Responsibilities**



+ Lead and manage a team of Quality Supervisors and Specialists responsible for evaluating customer interactions and transactions across various customer channels.

+ Maintain and deliver management reports supported by insights that identify opportunities to improve people, p...