Quality Specialist, AGI Data Services

Description

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.



Key job responsibilities

- Define and implement quality metrics for established workflows

- Create prescriptive actions for quality issues

- Partner with customers, operations and internal support teams to optimize workflow quality

- Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements

- Analyze data trends and develop solutions

- Monitor quality performance and coach operations teams

- Create and maintain quality metrics reports

- Handle customer escalations and recommendations

- Evaluate and suggest improvements for quality tools

- Support process documentation and implementation



A day in the life

Quality Specialist's primary responsibility begins with developing...