Quality Specialist

Join our team as a Quality Specialist and play a key role in maintaining excellence across retail banking operations. You will drive quality assurance, collaborate with business partners, and help implement effective controls to meet regulatory requirements. Leverage your expertise to identify improvements and ensure our services consistently exceed firm standards.

As a Quality Specialist within the Retail Banking Operations team, you ensure timely completion of audits and escalation of defect items for remediation. You maintain quality records, uphold firm standards, and support compliance with regulatory requirements. You collaborate with business partners to implement effective controls and drive continuous improvement.

Job Responsibilities