Quality Support Professional

Roles and Responsibility

• Develop and implement quality control processes to ensure high standards of service delivery.
• Collaborate with cross-functional teams to identify and resolve quality-related issues.
• Conduct regular audits and assessments to evaluate the effectiveness of quality controls.
• Provide training and coaching to staff on quality procedures and best practices.
• Analyze data and trends to identify areas for improvement in quality performance.
• Develop and maintain quality metrics and reports to track performance.

Job Requirements

• Strong understanding of quality principles and methodologies.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Strong analytical and problem-solving skills.
• Experience with quality management software and tools.
• Abilit...