Quality Team Lead - Player Engagement

Overview

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The role offers a WFH setup, however, all team members are required to report onsite based on business needs (client visits, company events, and kind of project needs that require onsite work).

Responsibilities

• Oversees a team of Quality Assurance Auditors for small to medium-sized programs to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for them. Responsible for analysis and the drafting of recommendations for improving the quality of service of Operations for the perusal of their immediate Manager. Generates internal and external client...