Quality Team Leader

**As a Team Leader Quality, think of yourself as a medium for continuous improvement, not just for yourself and for your immediate team, but for the rest of the operational teams you will support. As Team Leader, you will supervise a team of Client Analysts and work with them in developing methods and standards for quality. You will conduct audits, attend business reviews and calibration sessions, all meant to detect areas of opportunity. You will collaborate with other departments in addressing these areas of opportunities and help design new processes, guidelines, and policies as the larger team continues to strive for operational excellence.**
**Roles and Responsibilities**:
- ** Calculation of monthly audit targets and work distribution amongst QAs**:
- ** Drive audit target completion**:
- ** Gather inputs from QAs, basis audits, for briefings and training need identification**:
- **Create Daily Briefing Documents for the TLs to cascade to the floor for continuous i...