Quality TL - Contact Centre

About Us:

Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation. As one of the fastest-growing chains of tattoo studios globally, we deliver premium tattoo art and education services across India. Our Mumbai headquarters is home to 160+ team players from marketing, sales, support, customer delight, HR, IT, operations, finance, and beyond, all working together to create an unforgettable tattooing experience for our customers

Job description:

• Conduct quality evaluations for calls, chats, emails, or workflow tasks.
• 100% Audits for all Sales Lead Won
• Score interactions using established QA standards and provide clear, data-driven feedback.
• Facilitate 1:1 coaching sessions and create personalized improvement plans.
• Track performance trends and highlight recurring issues or knowledge gaps.
• Participate in calibration sessions to ens...