Quality & Training Specialist

Are you a person who understands quality, has the ability to pass down knowledge, and is looking to take the next step in your career?

As a
Quality & Training Specialist
, you will be a bridge between our agents and clients, working to improve the quality of work on specific accounts while creating and delivering workshops for agents. You will be a mentor to joining agents and a company ambassador, with the chance to grow, learn, and build your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

• Monitor and evaluate customer interactions against established quality standards to ensure consisten...