Questrade | Managing Director, Brokerage Operations (Canada)

Questrade | Managing Director, Brokerage Operations (Canada)

Responsibilities

• Job description: Oversee and lead Questrade’s brokerage operations, supporting a large-scale online retail brokerage and wealth business. Manage a team of 150+ employees across various operational departments. Excel at driving operational efficiency, streamlining processes, fostering a culture of automation, and delivering exceptional service within clearly defined Service Level Agreements (SLAs). With a Six Sigma mindset and a focus on scalable solutions, enable growth without proportionally increasing headcount.