Queue Manager

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Senior Queue Manager,Onsite,SAO PAULO who wants to learn and transform his career.

In this role you will: (responsibilities)

The Queue Manager focuses on executing the flow of tickets, ensuring efficiency, prioritization and adherence to service levels.

Responsibilities:

. Monitor and manage queues

. Acknowledge receipt of tickets

. Triage tickets

. Prioritize tickets

. Assign tickets to appropriate resolver

. Manage tickets end to end...