Quote Desk Support Analyst

Overview

At NiCE, we pursue challenges and set high standards to drive success. The Quote Desk Support Analyst is responsible for creating accurate and compliant quotes in Salesforce CPQ in close collaboration with Account Executives (AEs). Quotes must align with internal pricing and quoting policies while addressing customer requirements based on AE guidance. The role focuses on maximizing NiCE revenue and improving the effectiveness and productivity of NiCE’s sales organization. The analyst also supports customer renewals by maintaining renewal dates and partnering with Partner Executives to apply CPI increases and generate accurate renewal quotes. The role supports the partner team by generating demo quotes as needed and supports TAM when zero-dollar quotes are required for account management or change requests for standalone services. This position acts as first-line support for CPQ-related quote inquiries, documents and analyzes quoting metrics, and collaborates wit...