Quote Desk Support Analyst

Overview

Role Overview: The primary responsibility of the Quote Desk Support Analyst is to create accurate and compliant quotes in Salesforce CPQ in close collaboration with Account Executives (AEs). Quotes must align with internal pricing and quoting policies while addressing customer requirements based on AE guidance. The role is focused on maximizing NiCE revenue and improving the effectiveness and productivity of NiCE’s sales organization.

The Quote Desk Support Analyst will also support customer renewals by maintaining renewal dates and partnering with Partner Executives to apply appropriate CPI increases and generate accurate, customer- and partner-acceptable renewal quotes. In addition, the role supports the partner team by generating demo quotes as needed. This role will also support TAM when zero-dollar quotes are required for account management purpose or change request for standalone services.

This position acts as first-line support for CPQ-r...