Qustomer QA Technician

Descripción:

Neolith ) is the world's leading brand in sintered stone. A revolutionary architectural surface with superior technical characteristics, it is currently seeking to incorporate a Customer Quality Technician into its Quality team.

Reporting to the Customer Quality Manager, your main mission will be to ensure customer satisfaction through the effective management of quality requirements and the timely resolution of product quality issues.

Your main responsibilities will include:

• Managing and analysing customer concerns and complaints, developing preventive and corrective action plans.
• Implementing corrective actions in the production area to minimise quality issues.
• Working collaboratively with internal teams to implement quality improvements and efficiently resolve problems.
• Collecting and keeping all information up to date, including reports, manuals, guidelines and internal procedures, to support the Qual...