RCM Lead

Position:Director of Client Operations

Reports To:Regional Director of Client Operations

Position Overview

The Director of Client Operations oversees client success and operational excellence across the Revenue Cycle Management (RCM) department. This role leads a team of Client Operations Managers to maximize service collectability, drive reimbursement strategies, ensure compliance, and maintain high client satisfaction. The Director is responsible for strategic leadership, operational oversight, and fostering a high-performing team culture.

Key Responsibilities

• Lead region-wide RCM initiatives from ideation to execution, including planning, resource allocation, and outcomes tracking.
• Ensure revenue cycle operations meet quality standards and organizational objectives.
• Analyze revenue performance, provide actionable insights, and improve KPIs such as collections, A/R aging, DSO, and quality metrics.
• O...