RCM Operations Director

Role Summary

Lead end‑to‑end RCM operations for India delivery centers, ensuring accurate, compliant, and efficient revenue cycle services (front-end, mid-cycle, and back-end) for US healthcare clients. Drive operational excellence, automation, and scalability while meeting financial, quality, and client satisfaction targets.

Key responsibilities

• Own overall RCM operations (coding, charge entry, billing, payment posting, AR, denials, credit balance, refunds) for assigned portfolios.
• Translate organizational and client strategy into operational plans, targets, and SOPs for India delivery teams.
• Define, implement, and continuously refine processes to improve clean-claim rate, reduce denials and AR days, and accelerate collections.
• Establish robust governance: daily/weekly ops reviews, SLA dashboards, root-cause analysis, and corrective action plans.
• Drive productivity and quality impr...