Real Estate Accounting Support Specialist

Real Estate Accounting Support Specialist

StratifyIQ — Taguig, National Capital Region, Philippines

This role is based in the Philippines and is remote-friendly.

Base pay range

$7,200.00/yr - $8,400.00/yr

Overview

Onboarding Systems team helps troubleshoot issues within our cloud-based real estate operations system and supports configuration and execution of tasks across modules including onboarding, transaction management, commission automation, accounting, and reporting/analytics.

Key Responsibilities

• Customer Service: Provide superior service at all times, with the ability to de-escalate; respond to customer chats, emails or calls, and to internal teams in a timely manner; strive for first touch resolution; understand and anticipate customer needs; maintain effective communication across channels; handle complaints with urgency and empathy; provide resources and recommendations; maintain professionalism; enga...