Real Estate Software Support & Helpdesk Specialist

Role Overview:

We are looking for a detail-oriented Real Estate Software Support & Helpdesk Specialist to provide top-tier support to our software users. This role combines technical expertise, customer service, and content creation to ensure customers get excellent assistance and access to self-service resources.

Key Responsibilities:

• Master our AI-powered transaction coordination software, becoming an expert in all features
• Manage and respond to customer inquiries via email in a professional, timely manner
• Troubleshoot issues and provide clear, actionable solutions to customers
• Build and update a comprehensive library of FAQs, help articles, and video tutorials
• Create screen recording videos demonstrating key workflows and solutions
• Identify patterns in customer inquiries to refine documentation and product usability
• Escalate complex technical issues to the development ...