Job Description
Artis Recruitment is supporting a growing organisation in Bristol to recruit a Real Time Analyst to join their customer operations team. This role plays a key part in monitoring live performance, managing intraday resource, and ensuring customers receive a smooth, efficient service experience.
What you'll be doing
Monitoring real-time staffing levels and customer demand to optimise performance
Managing intraday schedules, shrinkage and adherence using WFM tools
Analysing performance data and making confident operational decisions
Producing short, medium and long-term resource plans across supply and demand
Identifying risks to delivery and escalating with clear, practical solutions
Working closely with operational teams to align resource to customer needs
Using Excel and planning models to track, update and improve forecasts
Location, salary & benefits
Office-based role
Salary of £30,000
25 days ho...
What you'll be doing
Monitoring real-time staffing levels and customer demand to optimise performance
Managing intraday schedules, shrinkage and adherence using WFM tools
Analysing performance data and making confident operational decisions
Producing short, medium and long-term resource plans across supply and demand
Identifying risks to delivery and escalating with clear, practical solutions
Working closely with operational teams to align resource to customer needs
Using Excel and planning models to track, update and improve forecasts
Location, salary & benefits
Office-based role
Salary of £30,000
25 days ho...
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