Real-Time Analyst (Cebu)

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Requirements:

• High School diploma or equivalent required, 2 years college or more preferred.
• Minimum one year experience in a call center environment and familiarity with Workforce functions required
• One year prior experience working with workforce management technologies preferred.
• One year using one of the following systems: Impact 360 or any other WFM tool.
• Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required.
• Excellent oral and written communication s...