Job Description
We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.
Real Time Analyst RTA - Workforce Management -Billingual
Location: Colombia - Medellín (Site Buro 25)
Contract: Full-time, indefinite term
Salary Range: 3´ COP
Performance Bonus: according to the department goals.
Purpose of the Role
The Real-Time Analyst plays a vital role in the Workforce Management (WFM) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. This position requires strong analytical skills, attention to detail, and effective collaboration with various departments.
Key Responsibilities
• Monitor real-time performance metrics, including call volumes, service levels, and agent adherence.
• Make real-time adjustments to staffing levels and schedules to maintain optimal service deliver...
Real Time Analyst RTA - Workforce Management -Billingual
Location: Colombia - Medellín (Site Buro 25)
Contract: Full-time, indefinite term
Salary Range: 3´ COP
Performance Bonus: according to the department goals.
Purpose of the Role
The Real-Time Analyst plays a vital role in the Workforce Management (WFM) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. This position requires strong analytical skills, attention to detail, and effective collaboration with various departments.
Key Responsibilities
• Monitor real-time performance metrics, including call volumes, service levels, and agent adherence.
• Make real-time adjustments to staffing levels and schedules to maintain optimal service deliver...
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