Job Description

Real Time Analyst | Philippines (Cebu & Davao On-Site)

Job Summary

We are looking for a detail-oriented and proactive Real Time Adherence Agent to join our team at Ethos Support. In this role, you will be responsible for monitoring agent attendance and adherence in real time across multiple clients and channels. You will partner closely with Workforce Management (WFM) and Operations teams to ensure alignment and timely updates, driving operational efficiency and maintaining service level agreements (SLAs).

Key Responsibilities

  • Monitor real-time adherence for agents across multiple client accounts and communication channels.
  • Collaborate with the WFM and Operations teams to ensure adherence to schedules, identifying and escalating potential issues.
  • Run shift reports and provide timely updates on actual attendance and adherence, highlighting any discrepancies.
  • Maintain and track attendance data, ensuring accur...

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