Real Time Analyst, Scheduler and OIC

As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

Be part of our journey. Be part of our success!

We’re looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in our beautiful office in Makati.

Responsibilities

Workforce Scheduling & Planning

• Develop and publish agent schedules based on forecasted volume, staffing requirements, and business rules
• Update schedules for shift bids, PTO approvals, training, coaching sessions, and other offline activities
• Ensure proper allocation of skills and staffing distribution across intervals to support service level goals
• Maintain accurate agent profiles, skill assignments, and schedule records within WFM systems
• Monitor adher...