Real Time Analyst

Overview

We are seeking a Real Time Analyst (RTA) to serve as a primary layer for live operations across our Operations Team. This role is designed for a highly autonomous, forensic operator who can independently maintain queue stability, investigate anomalies, and make high-judgment operational decisions without supervision. You will be a trusted owner of our live queues, responsible not only for day-to-day stability but also for helping build the foundational framework that enables scalable, 24/7 queue management.

Responsibilities

• Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment.
• Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening.
• Distill complex operational signals into clear, concise, and actionable updat...