Real Time Analyst - WORK FROM HOME (Cebu Based)

Real Time Analyst (Preferably Cebu-based Applicants)

Are you a detail-oriented scheduling expert with a passion for customer service? Join our team as a Real-Time Analyst and make a meaningful impact—all while working from the comfort of your home!

What We Offer

• Work from Home (WFH): Enjoy the flexibility and convenience of remote work.

• Company-Provided Laptop: We’ll provide the technology you need to succeed.

• Midshift/Graveyard Schedule: Perfectly balanced hours to support both your professional and personal life.

Role Responsibilities

• Real-Time Scheduling and Adjustment: Proactively manage and adjust support worker rosters in real time, responding to unplanned changes to ensure uninterrupted care.

• Customer Enquiry Management: Handle inbound calls, triage inquiries, and provide timely, accurate responses, creating a posit...