Job Description

A leading outsourcing company is seeking a Sr. Real Time Analyst in Metro Manila. This role manages and balances service levels for the call center, focusing on creating positive customer experiences while maintaining efficiency. Candidates should have a Bachelor's Degree, at least 1 year of experience in real-time monitoring, and advanced knowledge in MS Excel and workforce tools. Strong communication and analytical skills are essential. The position is full-time, with a mid-senior level classification, requiring onsite work in Paranaque.
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