Job Description

A leading tech company in Pampanga seeks a Lead RTA to monitor performance metrics and drive productivity improvements. The role requires at least 2 years of RTA experience in a voice-oriented setting and strong MS-Excel skills. Candidates should have good communication abilities and proficiency in WFM tools. Flexibility for a 24/7 working environment including weekends and holidays is essential. This position offers opportunities for professional growth and engagement in a dynamic setting.
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