Job Description

A leading technology company in the Philippines is looking for a Workforce Manager responsible for ensuring that service levels are achieved in Operations accounts. The successful candidate will manage queue performance in real-time and act as a communication hub regarding account performance. Required qualifications include a Bachelor's degree and at least one year of Workforce Management experience, preferably within a call center environment. Proficiency in MS Office and call center software is essential. The company values customer commitment, teamwork, and innovation.
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