Job Description

A technology company in Dumaguete is seeking a Real-Time Analyst to optimize call center operations. The ideal candidate will be responsible for managing tactical planning, scheduling, and historical trend analysis to enhance service efficiency and customer experience. Candidates should possess strong analytical and communication skills with advanced proficiency in Google Sheets and workforce management tools. A Bachelor's degree and at least one year of relevant experience are required. Join us to make a difference in supporting small business success.
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