Job Description

A global digital transformation firm is seeking a Lead – Real Time Analyst who will optimize performance in a call center environment. This role involves monitoring key performance indicators, driving real-time decision-making, and enhancing team performance. Candidates should have at least one year of call center experience, basic MS Excel skills, and strong communication abilities. The position requires flexibility for a 24/7 work schedule, including nights and weekends, making it ideal for those who thrive in dynamic environments.
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